Customer Service Inquiries

Contact a Matrix Direct customer service specialist for quick, responsive service.

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Tweet or Facebook Us Your Term Life Insurance Questions or Comments
At Matrix Direct, we are dedicated to addressing our customers' needs and answering their questions in ways that are most convenient to the customer. So, if you'd rather send us your term life insurance-related questions, comments, or issues via the social-networking sites Twitter and Facebook and get a prompt answer back from a qualified insurance professional, we'd love to hear from you! We'll tweet or message you back as soon as we have a response to your question or issue.
Ask an Expert


Toll Free Customer Service Inquiries:

Toll Free Customer Service Inquiries:

888-517-9797
888-517-9797


Customer Service Hours:
Monday - Friday
7:00 a.m. - 5:00 p.m.
(Pacific Standard Time)


Need Help With an Existing Application?

If you already have an application pending for quality, affordable term life insurance coverage through Matrix Direct and you have questions about the status of your application, or if you need to reschedule your medical exam, please call our team of expert customer service specialists toll-free. We're here to help!

Ask an Expert

Tweet or Facebook Us Your Term Life Insurance Questions or Comments

At Matrix Direct, we are dedicated to addressing our customers' needs and answering their questions in ways that are most convenient to the customer. So, if you'd rather send us your term life insurance-related questions, comments, or issues via the social-networking sites Twitter and Facebook and get a prompt answer back from a qualified insurance professional, we'd love to hear from you! We'll tweet or message you back as soon as we have a response to your question or issue.

Ask an Expert



BBB - A+ Rating - Accredited Business
TRUSTe online privacy certification
LIFE INSURANCE SINCE 1995

We are one of the most trusted names in the life insurance business.

Over the last 15 years Matrix Direct has secured over $120 billion in life insurance coverage. Over 6 million clients have come to us for their life insurance needs.