Agent Blog: Persistence Pays Off for the Client

How my persistence saved a client money in the end

By Jeffrey Iwashita
Matrix Direct Licensed Agent

I wrote a policy for a client with Prudential in January 2009. At that time, Prudential had the best rate for the preferred best category. The client had no known medical conditions, but after taking Prudential's medical exam, it was determined that the client had high liver functioning, which was something neither he nor I knew when we started the application process.

When I received the approval at a Table B rate class, the monthly premiums were much higher than what the client was expecting. I suggested to the client that the best option would be to shorten the term length, so that we could get his family the protection that they needed right away. Then, I advised him that if he could bring his liver functioning back down into the normal range, we could look at getting him a better preferred rate within six months.

We got the policy in force and six months later, I called him to see how he was doing and to revisit his life insurance options. At that point, he was still working with his doctor to bring his liver functions down. We stayed in touch over the next few months and in November 2009, almost a year after we wrote his life insurance policy, his liver functions were under control, so we wrote him a new life insurance policy at a preferred rate with American General. We were soon approved at the preferred rate and got the new American General policy in force to replace the Prudential policy.

The client ended up saving about $100 each month in premiums.  He thanked me for my persistence and for my help getting him and his family the protection they needed at a great rate.  He also thanked me for helping him change and live a healthier lifestyle.