Customer Service Inquiries

Contact our team of expert customer service specialists for answers and help.

Contact a Matrix Direct customer service specialist for quick, responsive service.

Need help with an existing application? Want to pay a bill online or unsubscribe from our marketing emails?

If you need help with any of the above issues or if you have a term life insurance application pending through Matrix Direct and you have questions about the status of your application or need to reschedule your medical exam, please contact our team of expert customer service specialists. We're here to help!


Toll Free Customer Service Inquiries:
888-517-9797
Customer Service Hours:
Monday - Friday, 7:00 am - 5:00 pm (PST)

Contact our Customer Service team if you want to:

  • find out the status of a pending application
  • reschedule your medical exam
  • unscubscribe from emails
  • make a payment (pay a bill online) using eservice
  • request a copy of existing policy
  • change your address
  • change your beneficiaries 
  • file a claim for death benefits

Get a Free Personalized
Term Life Insurance Quote

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