One Customer at a Time

A call from a satisfied client regarding the outstanding service one of her agents provided.

Heidi Mustalo (Account Specialist Manager)

It's a great feeling when I get a call about the service one of our agents provided. That was the case when I received a call from a client just the other day. He told me about how he had worked in the life insurance industry for many years. He commented on the excellent service his agent provided, saying "I'd like to think that in all those years, I provided excellent service to my clients," but after his experience with Matrix Direct, he said it would have put him to shame. He let me know how the agent really took the time to explain all the options and made suggestions for him to consider, making sure he understood what he was purchasing.

At Matrix Direct, we pride ourselves on treating each customer as an individual. It's rewarding to know that we've helped a client get the product that best meets his needs.

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