Our customer reviews contain both bad and good. We have nothing to hide.
Mary Beth Michaud (Licensed Life Insurance Agent)
Matrix Direct is like my home away from home: good people, hard workers. I met some of my best friends working here, and that's been for about five years now. I don't deny it: life insurance is hard sometimes--I hear some pretty tough stories from some customers--but working with the right people always makes things more fun.
When I tell people outside work that I sell term life insurance policies, I bet they probably have a different picture in mind. But my coworkers and I know that we're really in the "people business." What we do every day is help people just like us better plan their lives, plain and simple.
The best part is customer feedback. There's nothing a life insurance agent like me likes more than hearing back from a customer about how they received great service. So when I was asked if I wanted to write a blog about a customer experience, I started checking my email for one from a customer that kind of captured what it is we do.
The weird thing is that the "customer" experience I chose to share isn't from a customer but from a guy who ended up going with someone other than Matrix. Based on what he says, though, I have a feeling he'll be a customer of ours one day, too. Or he'll at least send some other people looking for term life our way.
So while even we didn't get Rob as a customer, I am pretty happy about the impression we gave him. Every time I read this email, I think to myself, "Heck, I was just doing my job."
What I did for Rob is just what my coworkers and I do for everyone. We know that buying life insurance is never an easy decision, so we do what we can to make all the stuff around it--medical exams, form processing, etc.--go as smoothly as possible, and there's nothing better than knowing that it did.
Rob, if you're reading this: thank you.